What you receive
Remote support
Fast technical assistance via AnyDesk or VPN when secure remote access to the equipment is available.
Service
Remote support
Fast technical assistance via AnyDesk or VPN when secure remote access to the equipment is available.
Your benefits
- Fast response
- Lower travel costs
- Direct support for site staff
- Efficient fault isolation
What you receive
- Online PLC and HMI diagnostics
- Alarm and software analysis
- Minor software modifications
- Support for on-site personnel
- Preparation of targeted on-site service
Typical applications
- Urgent faults
- International sites
- Plants with existing VPN access
- Support after commissioning
FAQ
Frequently asked questions
Which Siemens systems do you work with?
Depending on the task: STEP 7, TIA Portal, S7-300, S7-400, S7-1200, S7-1500, WinCC and SINAMICS.
Can existing software be retained?
Yes. The existing status is reviewed first, then modification, cleanup or migration is selected.
Is remote diagnostics possible?
Yes, when secure access through VPN or AnyDesk is technically available.
How quickly can you respond?
It depends on location, scope and current workload. Urgent downtime is assessed as quickly as possible.
Discuss your project
Describe your machine, task or fault briefly. You will receive a direct and personal response.